topic Re: My payments in Account & Billing

My payments

David698 — Wed, 24 Dec 2025 07:39:33 GMT

My monthly payment why am I paying so much !

Re: My payments

Daniel0210 — Wed, 24 Dec 2025 07:43:08 GMT

@David698 wrote:

My monthly payment why am I paying so much !

@David698
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We obviously can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: My payments

Michele+mckechnie — Mon, 26 Jan 2026 10:27:04 GMT

My payment going to be a few days later

Re: My payments

SKY1992bf — Mon, 26 Jan 2026 10:32:19 GMT

@Michele+mckechnie The following process applies to all customers regardless of circumstances

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid