Concerning practice

Simon1969 — Mon, 26 Jan 2026 08:58:53 GMT

We can all see from various reviews that Sky's customer service is quite shocking.. However, my purpose in sharing my experience is to inform others about how to navigate these issues. My situation involves Sky enrolling me in a new contract without my knowledge or consent, extending my agreement for an additional two years at a higher cost. They claim this was done over the phone. I would never end my cheaper contract early to enter a new contract for longer at a higher cost.

So I have requested a Subject Access Request (SAR), but they seem to be dragging their feet on this. I also requested a deadlock letter, which allows me to escalate my complaint to the CISAS (Communications and Internet Services Adjudication Scheme).

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Re: Concerning practice

Daniel0210 — Mon, 26 Jan 2026 10:29:29 GMT

@Simon1969 wrote:

So I have requested a Subject Access Request (SAR), but they seem to be dragging their feet on this.

Sky have 28 days to action such a request.

I also requested a deadlock letter, which allows me to escalate my complaint to the CISAS (Communications and Internet Services Adjudication Scheme).

Sky have 8 weeks to resolve a complaint before you can ask for a deadlock letter allowing you to take it further.

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topic Re: Concerning practice in Account & Billing

Concerning practice

Re: Concerning practice