topic Re: Reward Help in Account & Billing

Reward Help

ChristmasBaby — Sat, 24 Jan 2026 18:58:42 GMT

WEB/SBL where can I find this on my account. I have been asked to supply it to claim my reward voucher but can't find it anywhere

Re: Reward Help

TimmyBGood — Sat, 24 Jan 2026 19:24:31 GMT

@ChristmasBaby

You'll need to provide some context.

Which Sky product does this refer to?

Was this ordered directly or through a third party?

What reward are you expecting?

Re: Reward Help

ChristmasBaby — Sat, 24 Jan 2026 22:56:50 GMT

It was a subscription to sky broadband in which i got a giftcard. I haven't received it. After going back and forth I got a reply from the GiftCloud team asking me to provide a WEB/SBL code starting with web but I can't see it on anything on my account. Sorry didn't think to explain what it was for. It's been a very long week 😪

Re: Reward Help

ChristmasBaby — Sat, 24 Jan 2026 22:59:21 GMT

Sorry it was through sky's website and it was a gift card