Credit refund

Mich46 — Sat, 24 Jan 2026 13:16:26 GMT

Hi I cancelled my sky back in November and it's showing I'm 33.73 in credit. How do I get this refunded please.

Re: Credit refund

SKY1992bf — Sat, 24 Jan 2026 13:18:23 GMT

@Mich46 You will have to request this by contacting sky

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook or Instagram (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

topic Credit refund in Account & Billing

Credit refund

Re: Credit refund