topic Re: Credit on broadband account in Account & Billing

Credit on broadband account

Emma118118 — Sat, 14 Dec 2024 12:27:14 GMT

Hi, I have a credit on my broadband account how do I go about claiming it back?

Re: Credit on broadband account

SKY1992bf — Sat, 14 Dec 2024 12:30:32 GMT

@Emma118118 Is this credit for leaving sky broadband or something else

Re: Credit on broadband account

Emma118118 — Sat, 14 Dec 2024 12:32:03 GMT

I left sky and went to another provider and it says I have a credit which will be added to my next bill but I won't have another bill.

Re: Credit on broadband account

SKY1992bf — Sat, 14 Dec 2024 12:40:19 GMT

@Emma118118 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Credit on broadband account

Addie15 — Sat, 14 Dec 2024 13:52:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Emma118118.

Re: Credit on broadband account

Toni862 — Sat, 24 Jan 2026 09:53:26 GMT

Have the same issue. How do I withdraw?

Re: Credit on broadband account

JimM1 — Sat, 24 Jan 2026 09:59:17 GMT

@Toni862 You need to call sky direct and have them refund anything back to you, the Forum has no way off doing anything for you at present as the process for escallating via sky is closed currently!