topic Re: No Recompense .... in Account & Billing

No Recompense ....

Fredo1234 — Tue, 20 Jan 2026 16:09:28 GMT

I had signed with Sky to be my Internet provider last Sept. 2025 with the promise I would keep my old landline number .

27th. Sept came along with a new phone number, so I contacted Sky and was told it was a mistake through their system ,... but to retain my old number I would have to cancel the contract and take a new contract out. .... Again, a promise that they would sort it by the earliest date they could (14th. Oct) .

I had to send back all the equipment , but by the 14th. Oct ... I had not received any new equipment , it took four more days for that to arrive . I was 'off line' for nearly a month through Sky's incompetence.. ..........to add insult to injury they charged me for calling them on the 27th Sep. Since then I have spoken three times to call centres where the operators spoke broken English (badly) but with the same message..... "leave it with me and I will have your bill adjusted ".

I am still waiting ,... and the reason I cancelled my old Internet provider was ' Lack of communication',.. is this an isolated case ?

Re: No Recompense ....

Daniel0210 — Tue, 20 Jan 2026 16:15:07 GMT

@Fredo1234 wrote:

to add insult to injury they charged me for calling them on the 27th Sep.

@Fredo1234

Calls to Sky are free from a Sky mobile or a Sky Talk landline (which you haven't got yet), so if you didn't use a Sky mobile then it wasn't Sky who charged you, it was your phone provider.

Re: No Recompense ....

Fredo1234 — Wed, 21 Jan 2026 10:09:49 GMT

Hi, thanks for the comment, the package I signed for , was landline calls 'Evenings and Weekends ' ,.. I called as soon as I realised the had failed to give me the old number after they had promised I would have .

Re: No Recompense ....

Daniel0210 — Wed, 21 Jan 2026 10:34:44 GMT

@Fredo1234

So, to clarify, you called Sky using your landline phone after Sky Talk was activated, but wasn't showing your previous landline number that your were expecting?

If that's the case what have said about the charges and the number?

Re: No Recompense ....

Fredo1234 — Wed, 21 Jan 2026 12:11:07 GMT

I phoned them from the new number they allocated to me ....read my original post.

Re: No Recompense ....

Daniel0210 — Wed, 21 Jan 2026 12:14:55 GMT

@Fredo1234

If you rang from a number allocated by Sky that call to Customer Services should be free.

Re: No Recompense ....

Fredo1234 — Wed, 21 Jan 2026 15:05:49 GMT

On reflection the phone call could have been free, but for the few hours I had been connected (before cancellation.)... I received a bill and I was charged a couple of pounds without using the internet.... so you can see why I assumed that charge was for phone calls.

The fruitless calls to the Sky call centres to seek recompense for their bungling service and lack of provider for nearly a month was more hours wasted ..... I may consider changing providers.

Re: No Recompense ....

Fredo1234 — Sat, 24 Jan 2026 08:28:08 GMT

I phoned them from the new number they had given me, They admitted (call centre) it was a 'mix-up' on their part, and said the ONLY way for me to retain my old number was to cancel the contract...and take out a new one.

Aftera month off-line I was NOT offered any compensation........ What a shambles of a provider.