topic Re: Credit refund in Account & Billing

Credit refund

Vicky1233 — Fri, 23 Jan 2026 12:53:01 GMT

I have been offered compensation from sky of just over £500 which is now showing as a credit on my account. I would like to claim £400 back in money - how do I do this ?

Re: Credit refund

Daniel0210 — Fri, 23 Jan 2026 12:56:34 GMT

@Vicky1233

Can we ask what the credit is for please as in some cases it can only be used against future bills and can't be returned to your bank.

Re: Credit refund

Vicky1233 — Fri, 23 Jan 2026 12:57:25 GMT

Six month delay in fibre broadband being installed

Re: Credit refund

Daniel0210 — Fri, 23 Jan 2026 13:00:42 GMT

@Vicky1233

You could contact Sky and ask about refunding to your bank but a credit refund is usually credited to your 'Live' Sky account and used for future payments so don't be surprised if Sky say no.

Re: Credit refund

Vicky1233 — Fri, 23 Jan 2026 13:02:59 GMT

How do I contact them ? I press all the buttons on their help page but does show me how to speak to someone

Re: Credit refund

Daniel0210 — Fri, 23 Jan 2026 13:07:12 GMT

@Vicky1233
These are the current methods for contacting Sky, and some will be more appropriate than others for your particular situation …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Credit refund

Vicky1233 — Fri, 23 Jan 2026 13:20:56 GMT

Thank you Daniel. Just called them and refund is on its way :). Thank you for your help