topic My direct debit keeps trying to come out in Account & Billing

My direct debit keeps trying to come out

Jakew — Fri, 23 Jan 2026 00:49:52 GMT

So my bill was due ive topped up the balance to pay the bill but thebdirect febit keeps trying to cone out and ibdont want to incur late fees when my account is 32 pound in credit what do i do?

Re: My direct debit keeps trying to come out

Daniel0210 — Fri, 23 Jan 2026 05:05:43 GMT

@Jakew

It sounds like you've made an unnecessary manual payment.

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.

This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: My direct debit keeps trying to come out

caesarome — Fri, 23 Jan 2026 05:34:53 GMT

@Jakew wrote:
So my bill was due ive topped up the balance to pay the bill

That is where you went wrong @Jakew as you do not need to do this as Sky will take it automatically from you each month.