https://helpforum.sky.com/t5/Account-Billing/Contract-renewal/m-p/5195844#M280134 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4597378">@LondonStargazer</a>&nbsp;</P> <P>No one will contact you. YOU need to instigate contact. If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new <STRONG>24 month </STRONG>minimum term contract. <BR /><BR />Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal. <BR /><BR />See this link…<BR /><A href="https://www.sky.com/help/articles/change-your-package-2-t2#downgrade" target="_blank">https://www.sky.com/help/articles/change-your-package-2-t2#downgrade</A> <BR /><BR />If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.</P> Thu, 22 Jan 2026 11:32:46 GMT Daniel0210 2026-01-22T11:32:46Z https://helpforum.sky.com/t5/Account-Billing/Contract-renewal/m-p/5195838#M280133 <P>I just went to My Sky to get my cinema tickets code and was told that my contract had ended.&nbsp; I received no email to alrert me to this.&nbsp; When I try to renew I get a page with this message</P><P>&nbsp;</P><DIV class="">Sorry, we're having technical difficulties</DIV><DIV class=""><DIV>Unfortunately, we have not been able to proceed with your order.</DIV><DIV>&nbsp;</DIV><DIV>Please advise, or contact me.</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV><P>&nbsp;</P></DIV> Thu, 22 Jan 2026 11:29:38 GMT https://helpforum.sky.com/t5/Account-Billing/Contract-renewal/m-p/5195838#M280133 LondonStargazer 2026-01-22T11:29:38Z https://helpforum.sky.com/t5/Account-Billing/Contract-renewal/m-p/5195844#M280134 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4597378">@LondonStargazer</a>&nbsp;</P> <P>No one will contact you. YOU need to instigate contact. If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new <STRONG>24 month </STRONG>minimum term contract. <BR /><BR />Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal. <BR /><BR />See this link…<BR /><A href="https://www.sky.com/help/articles/change-your-package-2-t2#downgrade" target="_blank">https://www.sky.com/help/articles/change-your-package-2-t2#downgrade</A> <BR /><BR />If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.</P> Thu, 22 Jan 2026 11:32:46 GMT https://helpforum.sky.com/t5/Account-Billing/Contract-renewal/m-p/5195844#M280134 Daniel0210 2026-01-22T11:32:46Z