https://helpforum.sky.com/t5/Account-Billing/Paid-my-bill-twice/m-p/5195669#M280119 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4597188">@Vikkii84</a>&nbsp;</P> <P>&nbsp;<SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.</SPAN></P> Thu, 22 Jan 2026 04:14:25 GMT Daniel0210 2026-01-22T04:14:25Z https://helpforum.sky.com/t5/Account-Billing/Paid-my-bill-twice/m-p/5195649#M280118 <P>I made a manual payment when I got paid for my broadband and the money has been taken from my card again today so I'm in credit can I get this refunded because I really need the money&nbsp;</P> Thu, 22 Jan 2026 01:40:19 GMT https://helpforum.sky.com/t5/Account-Billing/Paid-my-bill-twice/m-p/5195649#M280118 Vikkii84 2026-01-22T01:40:19Z https://helpforum.sky.com/t5/Account-Billing/Paid-my-bill-twice/m-p/5195669#M280119 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4597188">@Vikkii84</a>&nbsp;</P> <P>&nbsp;<SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.</SPAN></P> Thu, 22 Jan 2026 04:14:25 GMT https://helpforum.sky.com/t5/Account-Billing/Paid-my-bill-twice/m-p/5195669#M280119 Daniel0210 2026-01-22T04:14:25Z