topic Re: Refund after cancelling in Account & Billing

Refund after cancelling

CaroleW1 — Wed, 21 Jan 2026 19:46:08 GMT

I cancelled my broadband and haven't been with sky since 09.12.25. I am £27.87 in credit and would like it paid back. Thanks.

Re: Refund after cancelling

Daniel0210 — Wed, 21 Jan 2026 19:49:10 GMT

@CaroleW1

Refunds should take 6 weeks from the last day of connection but it's apparently taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Refund after cancelling

CaroleW1 — Wed, 21 Jan 2026 19:52:23 GMT

Thanks for your help.

Re: Refund after cancelling

2muchTV — Thu, 22 Jan 2026 07:19:42 GMT

@CaroleW1 FYI My last bill with Sky was 17 October and I received my credit of £5.58 on 21 January.

Never rang Sky and didn't cancel the direct debit.