topic Re: Refund in Account & Billing

Refund

Martinezlopk — Wed, 21 Jan 2026 14:58:45 GMT

I left sky in September 2025 , my account has a credit of £75 which I have not as yet received back. Hey owed
I didn't cancel my debit details so it could apparently be returned easy.

Re: Refund

Daniel0210 — Wed, 21 Jan 2026 15:05:52 GMT

@Martinezlopk

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait the usual 6+ weeks from the last day of connection you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

Re: Refund

Martinezlopk — Wed, 21 Jan 2026 16:49:54 GMT

Thank you I will try and speak to them directly