topic Re: I have been overcharged for years in Account & Billing

I have been overcharged for years

Camperman1 — Wed, 22 Oct 2025 15:03:01 GMT

I had Sky Talk for a short while and went back to BT, then removed my landline completely 3 years ago.

Ihad Sky broadband but moved to Virgin 3 years ago.

I know my bill was high and intended to call up for a new deal, never did.

My email addres is historic so I expect Sky may have been emailing that account, again, my fault.

I have just been given a breakdown of my bill, £108 for TV, £44.75 for broadband, £18.99 for Sky Talk.

I have called to complain, my only options are to cancel after a notice period.

Is there any way I can speak or email someone with some authority to discuss this with, I am sure the charges must be a mistake, quite a sum over 3 years.

Any assistance much appreciated.

Thanks in advance

Tony

Re: I have been overcharged for years

caesarome — Wed, 22 Oct 2025 15:06:50 GMT

@Camperman1

This link explains how to complain:

https://www.sky.com/help/articles/how-to-make-a-complaint

By the sounds of it your account wasn't closed for some reason when you mixed these services elsewhere so back then did you call Sky to inform them you wanted to cancel them ?

Re: I have been overcharged for years

Camperman1 — Wed, 22 Oct 2025 19:37:06 GMT

Certainly never called. I was led to believe that this would have been done automatically.
May be my own fault but sky call me often for offers. I believed they were trying to win my business back.
im sure they monitor usage, my broadband and landline will be reading zero for well over 3 years

Re: I have been overcharged for years

PandJ2020 — Wed, 22 Oct 2025 19:46:16 GMT

@Camperman1 wrote:
Certainly never called. I was led to believe that this would have been done automatically.
May be my own fault but sky call me often for offers. I believed they were trying to win my business back.

Unfortunately, not. Only recently did 'OneTouch Switch' include Virgin Media. If you never cancelled, then you still have broadband with Sky.

im sure they monitor usage, my broadband and landline will be reading zero for well over 3 years

Yup, but won't be a valid argument if you did not cancel your account.

Re: I have been overcharged for years

daveNOS — Wed, 22 Oct 2025 19:51:31 GMT

@Camperman1 wrote:
Certainly never called. I was led to believe that this would have been done automatically.
May be my own fault but sky call me often for offers. I believed they were trying to win my business back.
im sure they monitor usage, my broadband and landline will be reading zero for well over 3 years

@Camperman13 years ago the one touch switch system wasn't used by Virgin media, that would explain why you are still being charged for broadband from Sky, if you didn't call Sky to cancel any service then that explains the other charges as well.

I don't see Sky being at fault , you could put a complaint in to Virgin media if their representative stated the cancellation of your Sky services would be automatic when you switched, however after such a long time that would be almost impossible to prove.

This is unfortunately one of those times where you may just have to put it down to an expensive mistake and cancel properly if you are no longer using Sky's services.

Re: I have been overcharged for years

TimmyBGood — Wed, 22 Oct 2025 20:22:33 GMT

@Camperman1

For information, the one-touch-switch system was officially expanded to cover Virgin and the other altnet ISPs in September 2024 (although trials were running for some months before then)

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here

Re: I have been overcharged for years

eliaschiguvi — Wed, 21 Jan 2026 15:19:32 GMT

Can I speak to someone

My bill continues to go up

Re: I have been overcharged for years

Daniel0210 — Wed, 21 Jan 2026 15:22:31 GMT

@eliaschiguvi wrote:

Can I speak to someone

My bill continues to go up

@eliaschiguvi

Yes, if you call Sky. You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.