https://helpforum.sky.com/t5/Account-Billing/Plus-premium-payment/m-p/5194955#M280008 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4596317">@HalaAllouz</a>&nbsp;</P> <P>You haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers.</P> <P>&nbsp;</P> <P><SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 21 Jan 2026 05:55:18 GMT Daniel0210 2026-01-21T05:55:18Z https://helpforum.sky.com/t5/Account-Billing/Plus-premium-payment/m-p/5194951#M280006 I accidentally paid you my phone premium and I didn't know you had taken the monthly installment as usual, please give me back Wed, 21 Jan 2026 05:50:50 GMT https://helpforum.sky.com/t5/Account-Billing/Plus-premium-payment/m-p/5194951#M280006 HalaAllouz 2026-01-21T05:50:50Z https://helpforum.sky.com/t5/Account-Billing/Plus-premium-payment/m-p/5194953#M280007 Please give me back. I need it this month Wed, 21 Jan 2026 05:51:56 GMT https://helpforum.sky.com/t5/Account-Billing/Plus-premium-payment/m-p/5194953#M280007 HalaAllouz 2026-01-21T05:51:56Z https://helpforum.sky.com/t5/Account-Billing/Plus-premium-payment/m-p/5194955#M280008 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4596317">@HalaAllouz</a>&nbsp;</P> <P>You haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers.</P> <P>&nbsp;</P> <P><SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 21 Jan 2026 05:55:18 GMT https://helpforum.sky.com/t5/Account-Billing/Plus-premium-payment/m-p/5194955#M280008 Daniel0210 2026-01-21T05:55:18Z