topic Re: Can't link account in Account & Billing

Can't link account

Charlie184 — Sat, 17 Jan 2026 14:09:59 GMT

I got sky broadband but can't link it to view my bills in my sky app.

I can get to the page where it says I need a 12-digit account number or my bank account number:

None of the emails from sky contain a 12 digit account number

And when inputting my bank number it doesn't recognise it.

Re: Can't link account

caesarome — Sat, 17 Jan 2026 16:15:43 GMT

@Charlie184

You will have to either call Sky @Charlie184 or send then a message via social media (links at the bottom of this page) so they can let you know what your account number is.

Re: Can't link account

Charlie184 — Wed, 21 Jan 2026 00:14:41 GMT

Thanks!

Did that (called) and it was all sorted fairly quickly (once I got past the annoying ai and through to an actual person).

Best,

Charlie