https://helpforum.sky.com/t5/Account-Billing/Fobbed-off/m-p/5194847#M279989 <P>I have contacted Sky TV to discuss my packages and billing at least four times since the start of December, during this time I discovered they extended my contract in July without making it clear (now released from dates), I was given a commitment of a revised price in November but it was never applied hence my December calls, I was told we will be in touch but never heard anything, rang back again two weeks later to be told it is being looked into, to give them a few more days, rang back about 10 days later to be told yes we will apply it, check your account in 5/6 working days and it will show in my Sky. To date over six working days later, the revised agreed price still not applied. Zero customer service for a 26 years plus customer. Parting shot from their value team representative'have you considered changing to Sky broadband' Cannot put on here what I said!</P> Tue, 20 Jan 2026 21:21:40 GMT ChrisH2206 2026-01-20T21:21:40Z https://helpforum.sky.com/t5/Account-Billing/Fobbed-off/m-p/5194847#M279989 <P>I have contacted Sky TV to discuss my packages and billing at least four times since the start of December, during this time I discovered they extended my contract in July without making it clear (now released from dates), I was given a commitment of a revised price in November but it was never applied hence my December calls, I was told we will be in touch but never heard anything, rang back again two weeks later to be told it is being looked into, to give them a few more days, rang back about 10 days later to be told yes we will apply it, check your account in 5/6 working days and it will show in my Sky. To date over six working days later, the revised agreed price still not applied. Zero customer service for a 26 years plus customer. Parting shot from their value team representative'have you considered changing to Sky broadband' Cannot put on here what I said!</P> Tue, 20 Jan 2026 21:21:40 GMT https://helpforum.sky.com/t5/Account-Billing/Fobbed-off/m-p/5194847#M279989 ChrisH2206 2026-01-20T21:21:40Z https://helpforum.sky.com/t5/Account-Billing/Fobbed-off/m-p/5194856#M279991 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2765369">@ChrisH2206</a>&nbsp;</P> <P>You can fill in this form to register a complaint:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></P> <P><BR />This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.</P> Tue, 20 Jan 2026 21:36:28 GMT https://helpforum.sky.com/t5/Account-Billing/Fobbed-off/m-p/5194856#M279991 caesarome 2026-01-20T21:36:28Z