topic Re: Sky mobile price increase in Account & Billing

Sky mobile price increase

Grace3256 — Tue, 20 Jan 2026 20:51:48 GMT

I received a sky email the other day saying my bill will be increasing by £3. After watching the Martin Lewis show tonight, he mentioned after receiving this notification, I have 30 days to exercise terminating my contract with no fees if I don't agree to the new price, is that right?

also, do sky keep copies of their emails sent to customers as I've misplaced the email 😫

Re: Sky mobile price increase

Daniel0210 — Tue, 20 Jan 2026 20:56:34 GMT

@Grace3256

I have received my email which includes...

We hope you'll continue to enjoy our services, but if you're unhappy with these changes, you can adjust your data plan anytime using Mix in the MySky app. Alternatively, you can visit (website) or call us on (phone number) to discuss or cancel your subscription. If you're within your minimum contract period, call us within 30 days of getting this email to avoid early termination charges. Unless you tell us otherwise, your Sky Mobile subscription will continue as normal.

Re: Sky mobile price increase

SKY1992bf — Tue, 20 Jan 2026 20:56:51 GMT

@Grace3256 Yes you have 30 days to cancel penalty free from the date you received the email

a copy of which may be in the inbox tab on the link below

https://www.sky.com/my-messages/inbox

Re: Sky mobile price increase

caesarome — Tue, 20 Jan 2026 21:45:17 GMT

@Grace3256 wrote:

also, do sky keep copies of their emails sent to customers as I've misplaced the email 😫

You might have a copy in your message centre:

https://www.sky.com/mymessages