topic Re: Help credit refund broqdband in Account & Billing

Help credit refund broqdband

Bollieboo — Mon, 19 Jan 2026 19:36:14 GMT

I cancelled broadband and there's a credit on my account period end 17th n. Am I likely to get this into my bank anytime soon or is it wait another 6 weeks?

Re: Help credit refund broqdband

caesarome — Mon, 19 Jan 2026 19:39:10 GMT

@Bollieboo

If you call Sky you should have it refunded within 5 working days otherwise you could be wait for weeks for it to be refunded automatically.

Re: Help credit refund broqdband

Bollieboo — Wed, 21 Jan 2026 20:40:49 GMT

Thank you. I hate phoning them I'm hard of hearing but I'll force myself to. Thanks

Re: Help credit refund broqdband

caesarome — Wed, 21 Jan 2026 22:13:21 GMT

@Bollieboo

If you get yourself registered with Sky Accessibility then there are additional contact options that do not involve calling:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers