topic Re: Moving home connection in Account & Billing

Moving home connection

melmann — Mon, 19 Jan 2026 13:44:59 GMT

Hi There, We are moving home next month and we have completed the online portal for this, however - we need internet access at our new property prior to the move - is this possible? We dont want our current services to stop as we are still living at our old property at present.

We need an internet connection / wifi at the new property ASAP

Thanks

Re: Moving home connection

Daniel0210 — Mon, 19 Jan 2026 13:49:31 GMT

@melmann

No. You'll be expected to take your current equipment with you to the new property when you move so you can't have connection at two addresses anyway. If there are currently occupants in the new property you would be depriving them of their broadband connection too.

Re: Moving home connection

caesarome — Mon, 19 Jan 2026 13:50:03 GMT

@melmann

You will be given a date for the activation at your new property as this is the responsibility of either Openreach or City Fibre depending on what network you will be on as this is out of Skys hands.