topic Re: Apply credit in Account & Billing

Apply credit

ChristineYoung — Mon, 19 Jan 2026 12:01:10 GMT

My account shows £568 credit how is this applied, as you have taken monthly charge out of my bank

PandJ2020 — Mon, 19 Jan 2026 12:12:21 GMT

@ChristineYoung wrote:
... as you have taken monthly charge out of my bank

Not us. We're just other customers here.

Without knowing how you've gained such a large credit it's hard to say. But the credit should be used against future bills.

caesarome — Mon, 19 Jan 2026 13:09:37 GMT

You haven't been making any manual payments have you ?

If not are you a broadband customer who had a period of no working connection due to an external fault ?

Failing that have you gone back through your bills to see when it was actually added ?