topic Re: Credit refund in Account & Billing

Credit refund

Matt771 — Mon, 19 Jan 2026 11:00:23 GMT

I left sky a couple of weeks ago, and you've taken another debit from my account. This means I have a £45 credit on my account I would like refunded. The payment method is still active, can you arrange for this to happen.

Re: Credit refund

GD1 — Mon, 19 Jan 2026 11:01:47 GMT

@Matt771 You'll need to call Sky to arrange a refund.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Credit refund

Daniel0210 — Mon, 19 Jan 2026 11:02:04 GMT

@Matt771
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer than that.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.