topic Re: Cancelling Sky in Account & Billing

Cancelling Sky

StanTaylor — Mon, 19 Jan 2026 10:53:47 GMT

Hello,

I transfered my brodband provider on the 29th December 2025 to V4. My new provider informed me that they would notify you about this. I did find, that Sky broadband was not available at my home from the morning of the 29th and I connected to my new provider V4.

I eceived from you a prepaid box to return to you your router and its accessaries. I have posted this to you. The box was not large enough to include the Sky TV box.

You took a payment from me on the 5th January 2026 for £80, can you please explain this.

Regards,

Stanley Taylor

Re: Cancelling Sky

GD1 — Mon, 19 Jan 2026 11:00:55 GMT

@StanTaylor I'm afraid you're not contating Sky customer services, we are customers here.

Have you checked your Sky bills? Does it show a credit there?

Re: Cancelling Sky

daveNOS — Mon, 19 Jan 2026 11:02:12 GMT

@StanTaylor The bill would have been produced 14 days before payment was due, so that would have been December 25th, thats why payment has been taken. You should receive a refund for the days after you left(from the 29th) and that usually takes around 6 weeks or you can call and have it actioned on 3 to 5 working days once your account shows a credit.

Re: Cancelling Sky

PandJ2020 — Mon, 19 Jan 2026 11:29:42 GMT

@StanTaylor wrote:
The box was not large enough to include the Sky TV box.

You mention TV.

Did you cancel the TV with Sky?