Turned off the service

Tizerman2 — Mon, 19 Jan 2026 07:35:18 GMT

Hi I was wondering why my internet has been cut off after twice speaking to some representatives . I was assured the first time it wasnt going to be . Then I had an message stating it was due to be turned off. I then spoke to someone last week who again said it wasnt going to be turned off. I have woke this morning with no internet service.

Re: Turned off the service

Daniel0210 — Mon, 19 Jan 2026 07:39:44 GMT

@Tizerman2
If your services have been restricted that will usually be because of a missed payment. Sounds like you were misinformed or you misunderstood. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

This part is particularly relevant … Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Re: Turned off the service in Account & Billing

Turned off the service

Re: Turned off the service