topic Payment in Account & Billing

Payment

Diana32 — Mon, 19 Jan 2026 05:43:00 GMT

Hello way week was delayed my payment by direct debit ,and last Thursday I make a payment online and working .and today morning sky take by direct debit another payment but everything was payd from the last week.i would like to refund my money.i pay 20£ two times .thank you

Re: Payment

Daniel0210 — Mon, 19 Jan 2026 07:08:43 GMT

@Diana32

It sounds like you made an unnecessary manual payment.

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.

This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

Re: Payment

Diana32 — Mon, 19 Jan 2026 09:33:42 GMT

Thank you for information.yes because my card was delayed i make a payment online .can I have a contact number for sky ?

Re: Payment

Daniel0210 — Mon, 19 Jan 2026 09:55:07 GMT

@Diana32
These are the current methods for contacting Sky, and some will be more appropriate than others for your particular situation …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.