https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5193697#M279804 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4594725">@syrus841</a>&nbsp;</P> <P><SPAN>Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer than that.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Mon, 19 Jan 2026 07:01:36 GMT Daniel0210 2026-01-19T07:01:36Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5193693#M279803 <P>Hi. I cancelled my subscription in november 2025. I've got £66 credit on my account since then. When can I get refunded? Why they sitting on my money so long?</P> Mon, 19 Jan 2026 06:31:32 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5193693#M279803 syrus841 2026-01-19T06:31:32Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5193697#M279804 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4594725">@syrus841</a>&nbsp;</P> <P><SPAN>Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer than that.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We used to escalate this to Sky on here via their Community Messaging Team but unfortunately the process has been unavallable since the summer and we don't know when it'll return.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.</SPAN></P> Mon, 19 Jan 2026 07:01:36 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5193697#M279804 Daniel0210 2026-01-19T07:01:36Z