topic Re: Netflx in Account & Billing

Netflx

Didee1 — Sun, 18 Jan 2026 18:06:28 GMT

Hi, i have an outstanding bill on my netflix, but i have always had it with sky, i have been in touch with sky and they say i owe nothing, but i can't upgrade anything as it says i owe nothing£6.99 and need to pay it, but i can't find anywhere to pay it

Re: Netflx

caesarome — Sun, 18 Jan 2026 19:25:28 GMT

@Didee1 wrote:

Hi, i have an outstanding bill on my netflix, but i have always had it with sky

@Didee1

Are you saying the £6.99 charge is on your Sky account or a Netflix one, if Sky do you see it listed under Sky marketplace to pay on your bill ?

Re: Netflx

Didee1 — Sun, 18 Jan 2026 20:32:25 GMT

Hi it's on my sky account it tells me i need to pay £6.99, but it is not showing anywhere for me to pay it, I tried to do an extra payment and it just took the money off my current bill

Re: Netflx

caesarome — Sun, 18 Jan 2026 21:38:40 GMT

@Didee1

Do you see anything like this on your bill for Sky Marketplace as it should allow you to make a payment if you do:

https://www.sky.com/help/articles/sky-marketplace-active-subscriptions

If you don't you will have to get in touch with Sky support tomorrow about this.

Re: Netflx

Didee1 — Sun, 18 Jan 2026 22:20:47 GMT

Hi,

no it tells me I have no outstanding amounts on my account

Re: Netflx

caesarome — Sun, 18 Jan 2026 22:24:34 GMT

Then you will have to get in touch with Sky support about this tomorrow.