topic Difficulty cancelling Sky packages in Account & Billing

Difficulty cancelling Sky packages

petecr1 — Sun, 18 Jan 2026 21:04:57 GMT

Good evening, I am trying to cancel Sky Sports, Sky movies & Sky Kids, but am having issues doing this! Does anyone have information or advise on how I can deal with this? I don't want to talk personally to an advisor as I know that they'll just try to talk me out of cancelling these packages!

Re: Difficulty cancelling Sky packages

caesarome — Sun, 18 Jan 2026 21:43:54 GMT

@petecr1

There are a few ways to contact Sky about this including using a messaging service as you can see via the Contact Us button under Downgrade here:

https://www.sky.com/help/articles/change-your-package-2

You might have to leave this and do this tomorrow now.

Re: Difficulty cancelling Sky packages

Daniel0210 — Mon, 19 Jan 2026 04:22:39 GMT

@petecr1
To remove part of your TV package you need to give the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via the above link which includes a message option (usually available between 9am & 7.30pm) or by calling in using the number that should appear.