Help with bills

Sammy731 — Mon, 19 Jan 2026 09:33:05 GMT

Hi i am in financial crisis and i cant pay my bill i am in need of help to put my sky back on i need the bill to be wavered and put back on can any one help me please

Moderator Actions: title updated to better reflect issue

Re: I WANT TO TALK TO A PERSON NOW!!!!!!!

caesarome — Sun, 18 Jan 2026 13:11:24 GMT

@Sammy731

Despite to topic title this isn't a route to talk to Sky.

As customers what we can say is that now your services have been restricted the only way to get them restored is to pay what you owe in full and setup your payment method again as Sky will not restore anything before you have paid the bill in full.

Re: I WANT TO TALK TO A PERSON NOW!!!!!!!

Daniel0210 — Sun, 18 Jan 2026 13:35:37 GMT

@Sammy731 wrote:

Hi i am in financial crisis and i cant pay my bill i am in need of help to put my sky back on i need the bill to be wavered and put back on can any one help me please

@Sammy731

Not sure why you expect Sky to disregard you owing them subscription fees and putting your services back on when you're not paying for them.

If your services have been restricted that will usually be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Re: I WANT TO TALK TO A PERSON NOW!!!!!!! in Account & Billing

Help with bills

Re: I WANT TO TALK TO A PERSON NOW!!!!!!!

Re: I WANT TO TALK TO A PERSON NOW!!!!!!!