topic Router to return? in Account & Billing

Router to return?

Sallymac50 — Sun, 18 Jan 2026 09:34:11 GMT

Hi, we used to be Sky customers but are not any longer. We have not been contacted to return the router, do I just wait for them to contact me or can I throw away the old router?

Re: Router to return?

Daniel0210 — Sun, 18 Jan 2026 09:38:18 GMT

@Sallymac50

That may depend on which router you have.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If Sky ask for it back and the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Router to return?

caesarome — Sun, 18 Jan 2026 09:38:46 GMT

@Sallymac50

You can use this link to return it yourself:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

Re: Router to return?

Sallymac50 — Sun, 18 Jan 2026 09:42:57 GMT

Thanks, that's great to know. Yes we've transferred to a new supplier with decent speeds at last. Clearly Im being impatient and need to wait a bit longer. Thanks for your swift response.