topic Re: Reconnect in Account & Billing

Reconnect

curtis201079 — Sat, 17 Jan 2026 21:11:25 GMT

Hi I spoke to someone at sky as I have an over due bill due to being in hospital, they said I could pay a set amount and they would reinstate my service, I have just got home from hospital but they are now closed if I pay the other amount selection on the bill for the amount they said will it auto come back or do I have to wait until they are open again for sky to do

Re: Reconnect

caesarome — Sat, 17 Jan 2026 22:11:11 GMT

@curtis201079

Sadly what you have been told is incorrect as only full payment of the outstanding bill will see your services restored so while you can pay what you can and when you can only when it has been paid in full and your monthly payment method has been setup again will your services be restored. If when you do this you are 2 weeks or more late in paying this bill you would need to also manually pay your next bill as well.

Re: Reconnect

curtis201079 — Sat, 17 Jan 2026 22:51:36 GMT

Hi thanks I paid the amount I was asked to pay by selecting other and input my payment details and has now been restored thanks