topic Re: Leaving in Account & Billing

Leaving

Doorgunner — Sat, 17 Jan 2026 17:22:32 GMT

We are leaving sky landline broadband who do I notify

Re: Leaving

caesarome — Sat, 17 Jan 2026 17:24:39 GMT

Are you moving to another provider as you should just be able to sign up with them letting them know you are currently with Sky then they will do the rest for you via the switching service.

Alternatively to cancel give Sky a call from the landline phone on 150 and give them 14 days notice/

Re: Leaving

Daniel0210 — Sat, 17 Jan 2026 17:29:55 GMT

@Doorgunner
The below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky should notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

Re: Leaving

PandJ2020 — Sat, 17 Jan 2026 17:58:57 GMT

@Doorgunner wrote:
We are leaving sky landline broadband who do I notify

Sky I would imagine. Unless any new provider is using OneTouchSwitch to do it for you...