topic Re: Over payment looking for refund in Account & Billing

Over payment looking for refund

Daisy71 — Sat, 17 Jan 2026 00:00:56 GMT

Paid twice on bill, one manual and then it took direct debit next day. I'm looking for refund please thank you 🙏

Re: Over payment looking for refund

Daniel0210 — Sat, 17 Jan 2026 04:15:15 GMT

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.

This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Re: Over payment looking for refund

caesarome — Sat, 17 Jan 2026 05:38:15 GMT

@Daisy71 wrote:

Paid twice on bill, one manual

This is where you have gone wrong as you do not need to make manual payments.