topic Re: Reconection in Account & Billing

Reconection

Natalie1231 — Fri, 16 Jan 2026 16:54:17 GMT

Hi I called ealier about my service been reconnected and the guy said he was asking his manager for approval to reconnect as my direct debit is set up to take the existing balance plus new balance on the 1st of February. He said he would message me once his manager comes out of a meeting but I still haven't heard anything and that was at 1.46pm

Can you help with this please?

Thanks

Re: Reconection

Stephen+Mourton — Fri, 16 Jan 2026 17:36:59 GMT

@Natalie1231 Hello Natalie, unfortunately we are not Sky we are just customers like yourself trying to help where we can. In this case I feel your only option is to ring Sky back I'm afraid. &

Re: Reconection

caesarome — Sat, 17 Jan 2026 05:37:16 GMT

@Natalie1231

Usually if your services have been restricted the only way to get them restored is to manually pay yiur bill as Sky will not restore them until you have done this so you might have been wrongly informed. As well as paying the bill you will also need to setup your direct debit again if you are yet to do this. Only once you have done this and the payment has cleared by the banks will your services be reinstated,.

Re: Reconection

Daniel0210 — Sat, 17 Jan 2026 07:48:08 GMT

@Natalie1231

And usually, if your services have been restricted due to a missed/late payment any calls to Sky will only prompt you to pay and you won't get through to an agent.

Can you explain why you needed reconnecting?