topic Not received a bill for my laptop in Account & Billing

Not received a bill for my laptop

Charlotte213 — Fri, 16 Jan 2026 13:48:23 GMT

Hi I was expecting a bill or payment to be taken for my laptop received on the 9th December

my plan is [Removed] there should be a monthly payment of £22.00 but nothing has been taken yet

my name is Charlotte [Removed]

please could you advise

Moderator notes: Removed personal info

MightyQuinn — Fri, 16 Jan 2026 14:58:11 GMT

Hi @Charlotte213 I'm sorry, you are only talking to other customers. The only advice is to contact Sky.

caesarome — Fri, 16 Jan 2026 16:09:13 GMT

What shows via your Sky bill:

If you were in credit and it was enough to cover the bill then the credit will have been used to pay the bill.