Broaband credit

BigSi1 — Fri, 16 Jan 2026 06:39:12 GMT

Hi, I have a credit on my broadband account, it's been 8 weeks since the last day of the service and still no refund, my direct debit is still in place, is it normal to take this long? Thanks

Re: Broaband credit

Daniel0210 — Fri, 16 Jan 2026 06:44:43 GMT

It's getting that way @BigSi1

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

topic Broaband credit in Account & Billing

Broaband credit

Re: Broaband credit