I sent the old sky internet box

Kayrhoden — Fri, 16 Jan 2026 02:54:47 GMT

Hi i did send it back i have proof of receipt.

Re: I sent the old sky internet box

Daniel0210 — Fri, 16 Jan 2026 03:53:37 GMT

@Kayrhoden
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

I presume Sky are chasing you for the return.

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

topic I sent the old sky internet box in Account & Billing

I sent the old sky internet box

Re: I sent the old sky internet box