https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/5191950#M279592 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592517">@Sean2303</a>&nbsp;</P> <P><SPAN>It appears you made an unnecessary manual payment. This will possibly have gone as a credit towards your February payment.&nbsp;<BR /><BR /></SPAN></P> <P><SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the&nbsp;</SPAN><SPAN>'planned payment' that Sky are expecting a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Either call, use Sky Assistant or perhaps use social media to initially make contact.</SPAN></P> Fri, 16 Jan 2026 03:50:41 GMT Daniel0210 2026-01-16T03:50:41Z https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/5191944#M279590 I have paid 70 directly into the sky app the other day and its still saying my bill us oversue Fri, 16 Jan 2026 02:18:56 GMT https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/5191944#M279590 Sean2303 2026-01-16T02:18:56Z https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/5191950#M279592 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4592517">@Sean2303</a>&nbsp;</P> <P><SPAN>It appears you made an unnecessary manual payment. This will possibly have gone as a credit towards your February payment.&nbsp;<BR /><BR /></SPAN></P> <P><SPAN>The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the&nbsp;</SPAN><SPAN>'planned payment' that Sky are expecting a credit should appear on your Sky account for the amount you have overpaid.</SPAN></P> <P>&nbsp;</P> <P><SPAN>This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Either call, use Sky Assistant or perhaps use social media to initially make contact.</SPAN></P> Fri, 16 Jan 2026 03:50:41 GMT https://helpforum.sky.com/t5/Account-Billing/Bills/m-p/5191950#M279592 Daniel0210 2026-01-16T03:50:41Z