topic Re: Credit on old broadband, can't order new products in Account & Billing

Credit on old broadband, can't order new products

SP00K5 — Thu, 15 Jan 2026 12:45:35 GMT

Hi I tried to order sky glass, but for some reason my old broadband account is £1.50 in credit and it's asking me to pay this off before I can order any other product? Little confused over this , could someone please have a look Into this

Re: Credit on old broadband, can't order new products

Daniel0210 — Thu, 15 Jan 2026 12:48:04 GMT

@SP00K5

Seems like you mean in debit not credit.

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: Credit on old broadband, can't order new products

caesarome — Thu, 15 Jan 2026 13:05:59 GMT

@SP00K5

How long ago did you cancel Sky Broadband ?

Re: Credit on old broadband, can't order new products

SP00K5 — Thu, 15 Jan 2026 15:31:38 GMT

Its a credit not a debit , and the BB accounts is 3 years old (closed)

Re: Credit on old broadband, can't order new products

caesarome — Thu, 15 Jan 2026 16:07:26 GMT

@SP00K5

You as a customer or even a former customer do not pay a credit off so what actually does this message say as it is up to Sky to refund the credit back to you.