topic Re: Bill in Account & Billing

Bill

Sashat41 — Thu, 15 Jan 2026 14:28:42 GMT

Can you please tell me why my phone bill was so extra high this month

Re: Bill

MightyQuinn — Thu, 15 Jan 2026 14:30:34 GMT

@Sashat41 wrote:
Can you please tell me why my phone bill was so extra high this month

Hi @Sashat41 I am afraid that is something we fellow customers wouldn't know. I would try contacting Sky.

Re: Bill

Daniel0210 — Thu, 15 Jan 2026 14:33:52 GMT

@Sashat41

Check the dates the bill covers; is it longer than the normal month? Compare it to a previous one to see where it differs. A bill increase usually involves roaming charges, buying extra data at £6.00 per GB, sending chargeable picture messages (95p each), calls to non-inclusive numbers or a discount ending.

Only 01, 02, 03 and UK 07 mobile numbers are inclusive.

Re: Bill

caesarome — Thu, 15 Jan 2026 16:08:39 GMT

@Sashat41

What does your bill show via the MySky app ?

Re: Bill

Amar4 — Thu, 29 Jan 2026 10:54:18 GMT

I want to know why my bill is high

Re: Bill

Daniel0210 — Thu, 29 Jan 2026 11:21:45 GMT

@Amar4
We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Bill

caesarome — Thu, 29 Jan 2026 12:01:51 GMT

@Amar4

You can view your Sky bill via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

So compare it with a previous one as it might be a discount you had forgotten about has ended.