topic Re: Returned equipment but charged in Account & Billing

Returned equipment but charged

Cc531 — Wed, 14 Jan 2026 18:49:12 GMT

I recieved a notification that I was going to be charged for unreturned equipment, but this was returned over a month ago and I have messages from sky confirming the same. How do I solve this? I cannot find any way to contact a representative of sky.

Re: Returned equipment but charged

Daniel0210 — Wed, 14 Jan 2026 18:54:48 GMT

@Cc531

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

Re: Returned equipment but charged

Cc531 — Wed, 14 Jan 2026 20:47:28 GMT

Thank you. Do you know a contact number for Sky?

Re: Returned equipment but charged

JimM1 — Wed, 14 Jan 2026 20:51:06 GMT

@Cc531 Closed now open 8am to 8pm!

Re: Returned equipment but charged

Daniel0210 — Wed, 14 Jan 2026 20:52:55 GMT

@Cc531
These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.