topic Re: Wifi bill in Account & Billing

Wifi bill

KDoble97 — Wed, 14 Jan 2026 18:08:08 GMT

Hi there, I have tried contacting you previously by email about why my wifi bill has gone up to £49 a month from October 2025. I was currently paying around £36 a month, I've had nothing to say it is going up so I would like to be put back on what I was previously paying or I'll be looking for another provider. Especially as our wifi keeps coming on/off.

Re: Wifi bill

Daniel0210 — Wed, 14 Jan 2026 18:11:59 GMT

@KDoble97
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Wifi bill

SKY1992bf — Wed, 14 Jan 2026 18:12:47 GMT

@KDoble97 Sky doesn't use email as a general communication route, but it sounds like your ministry term has expired and you are now paying full list price

you would have to contact sky direct and see if you can negotiate a lower price in return for a new minimum term but the chances of getting the same price are remote