topic Re: Direct debit fortnightly in Account & Billing

Direct debit fortnightly

Sam2608 — Wed, 14 Jan 2026 10:59:13 GMT

We are a new customer and you have set the DD as £20 fortnightly, I've already paid twice since joining in December, please amend and credit overpayment

Re: Direct debit fortnightly

Daniel0210 — Wed, 14 Jan 2026 11:05:40 GMT

@Sam2608
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky bills are monthly not fortnightly.

Have you checked the bill dates? Does it cover longer that the normal month? The first couple of bills are generally higher due to the dates they cover. Check future bills to see if that is the amount you're expecting.

Re: Direct debit fortnightly

Anonymous — Wed, 14 Jan 2026 11:42:27 GMT

If you are new to Sky then you will pay 2 bills in the first month, First bill after roughly 14 days and then next bill roughly 14 days later for the month ahead

Incorrect on the 2 week billing going forward... Sky bill once per once

Re: Direct debit fortnightly

Sam2608 — Wed, 14 Jan 2026 12:22:46 GMT

Thank you for this. I will contact Sky as my direct debit in my banking app says, frequency fortnightly so I think an error

Re: Direct debit fortnightly

caesarome — Wed, 14 Jan 2026 13:15:21 GMT

@Sam2608

As a new customer and due to the fact you are billed twice 2 weeks apart in your furs month it could be related to this why it says your direct debit is fortnightly. After your first month it will be monthly so hopefully it will change to this.