topic Re: Credit Refund in Account & Billing

Credit Refund

Carl....... — Thu, 17 Jul 2025 14:39:57 GMT

I left sky at the end of may, and posted the main and mini box back to you straight away.

I then noticed I have some money as a credit on my account, and want to know when I can expect to see this in my bank and not Sky's.

Having read other conversations it states it can be upto 6 weeks from cancellation and the payment method still valid.

It is now nearly 8 weeks and I wont to know when I will receive what I am owed.

Re: Credit Refund

Daniel0210 — Thu, 17 Jul 2025 14:41:39 GMT

@Carl.......
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We can help get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Re: Credit Refund

Carl....... — Thu, 17 Jul 2025 17:36:37 GMT

Hi Daniel, yes I would like help getting my money back.

Re: Credit Refund

Daniel0210 — Thu, 17 Jul 2025 17:51:41 GMT

@Carl.......
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Greenfingers001 — Fri, 18 Jul 2025 08:12:03 GMT

Thanks for escalating this. We’ve sent @Carl....... an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit Refund

Doubled — Tue, 13 Jan 2026 21:41:41 GMT

I have the same issue. I cancelled my broadband but still have sky stream and yet the credit hasn't been applied to that. Very frustrating

Re: Credit Refund

caesarome — Tue, 13 Jan 2026 21:54:09 GMT

@Doubled

If you contact Sky tomorrow then they will refund it back to you within 5 working days.

Re: Credit Refund

Doubled — Thu, 15 Jan 2026 22:52:27 GMT

Thank you for your response. But I shouldn't have to spend extra time contacting Sky to rectify this, it should be an automated process. Really poor customer service, it's as if they want to hold onto customers money. I nearly cancelled my DD for broadband at the time and wish I had in hindsight

Re: Credit Refund

Daniel0210 — Fri, 16 Jan 2026 03:45:47 GMT

@Doubled

I agree, you shouldn't have to chase it up.. Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team (like I did for the original poster), but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.