topic Re: Reinstate services in Account & Billing

Reinstate services

JoeBlogg — Tue, 07 Jan 2025 15:23:32 GMT

Hi. Feel ashamed asking this, but is there any way of reinstating my services if they have been turned off due to missed payments? I'm going through a real hard time at present with money. Missed my phone bill payments. I really depend on my phone to contact my daughter whilst I'm at work. My next pay date is this Friday coming. Would it be possible to make a payment promise of some sort? Thank you for any help.

Re: Reinstate services

SKY1992bf — Tue, 07 Jan 2025 15:28:13 GMT

@JoeBlogg Afraid sky won't restore service until full payment is received and you have setup a new payment method

this is non negotiable and sky agents cannot override it , sky does not accept any form of promise to pay

Re: Reinstate services

Daniel0210 — Tue, 07 Jan 2025 15:33:00 GMT

@JoeBlogg
If your services have already been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

Re: Reinstate services

Anton56 — Tue, 13 Jan 2026 09:44:14 GMT

Hi apologies for disturbing you guys but at the moment I am going through a very hard time as I have MS and I am bed bound. I would like to make a promise pay for the date of 28 January and if I could get my broadband service restored.

Re: Reinstate services

caesarome — Tue, 13 Jan 2026 09:49:51 GMT

@Anton56

Sky don't do pronises to pay I'm afraid so the post above yours from @Daniel0210 applies to you as well.

Re: Reinstate services

Daniel0210 — Tue, 13 Jan 2026 09:50:35 GMT

@Anton56

See my post immediately above yours. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.