topic Re: Receiving persistent calls from agents saying they are Sky TV and Broadband Services in Account & Billing

Receiving persistent calls from agents saying they are Sky TV and Broadband Services

Spen12 — Tue, 13 Jan 2026 08:38:57 GMT

I am recieveing daily calls from a call center saying they are sky TV and Broadband, and want to talk about my recent change in TV package. After the 4 th call from them i have aksed are you from Sky they tell me yes they are so i asked for my Sky account number as they must have it if they are from Sky.... at this point the phone line goes dead....

I understand at some point i may of agreed to sky sharing my details with a thridparty, but when they pretend to be Sky and they are clearly not this is fraudulant.

Be aware, it is very annoying and you oculd be duped.

Message to sky, i would suggest you do some due diligeince on who you sell your customers data to as they are not making it a good expereince for your customers.

Re: Receiving persistent calls from agents saying they are Sky TV and Broadband Services

MightyQuinn — Tue, 13 Jan 2026 08:55:26 GMT

@Spen12 wrote:
Message to sky, i would suggest you do some due diligeince on who you sell your customers data to as they are not making it a good expereince for your customers.

Hi @Spen12 These are professional criminal scammers and absolutely no connection to Sky customer data. Sky do not share their data with criminals. The fact that you responded to their random call tells them that you are probably a Sky customer. https://www.sky.com/help/articles/account-takeover

Re: Receiving persistent calls from agents saying they are Sky TV and Broadband Services

Daniel0210 — Tue, 13 Jan 2026 09:13:54 GMT

@Spen12

They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.