topic My sky billl in Account & Billing

My sky billl

Natalie184 — Mon, 12 Jan 2026 19:10:51 GMT

My sky bill

Re: My sky billl

Fothergill1 — Mon, 12 Jan 2026 19:24:34 GMT

Hi @Natalie184 and welcome to the forum. As this is a user forum we are all customers like yourself so have no access to anyones account.

If you go to your TV homescreen and move down about 10-12 rails you will see one that has 4 tabs on it. The third one along is MySky, if you select this one you will see another rails and the first tab is Sky Bills. If you go into that you will see itemised past, present and estimated future bills.

If you still need help you will need to call Sky.

Re: My sky billl

Natalie184 — Mon, 12 Jan 2026 19:36:35 GMT

I need it back on tho

Re: My sky billl

mikealanr — Mon, 12 Jan 2026 19:49:49 GMT

Hi @Natalie184

I take it from your reply that your services have been suspended?

See: https://www.sky.com/help/articles/missed-payments-sky-glass

You need to make any miSing payments, set up and new continuous payment method before sky will restore services.

As advised we cannot help as we are fellow customers.

MikeAlanR

Re: My sky billl

Daniel0210 — Tue, 13 Jan 2026 06:29:23 GMT

@Natalie184 wrote:

I need it back on tho

@Natalie184
If your services have been restricted that will usually be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: My sky billl

Natalie184 — Tue, 13 Jan 2026 15:40:42 GMT

But I think I have paid it tho

Re: My sky billl

Daniel0210 — Tue, 13 Jan 2026 15:43:31 GMT

@Natalie184

How do you normally pay ~ direct debit or continuous card payment?

On this occasion did you make a manual payment?

Re: My sky billl

Natalie184 — Tue, 13 Jan 2026 16:08:25 GMT

Continuous paymentContinuous payment