topic Broadband in Account & Billing

Broadband

Amy+Jade — Mon, 12 Jan 2026 18:05:11 GMT

We changed from BT to Sky Broadband in December and I have paid £440 to swap over and sky said they would pay half and they haven't done this

Re: Broadband

PandJ2020 — Mon, 12 Jan 2026 18:24:23 GMT

Ok, how can other customers help you?

Details here: https://www.sky.com/help/articles/switching-credit-offer

Raise a complaint if necessary.

Re: Broadband

MarkGoldsmith — Mon, 12 Jan 2026 18:53:27 GMT

@Amy+Jade wrote:
We changed from BT to Sky Broadband in December and I have paid £440 to swap over and sky said they would pay half and they haven't done this

@Amy+Jade - you have to pay the early termination fees and then you can claim back upto £200 from Sky as per the link provided in the previous post.

Re: Broadband

caesarome — Mon, 12 Jan 2026 19:22:45 GMT

@Amy+Jade wrote:

and sky said they would pay half and they haven't done this

I think you have misunderstood how this works as Sky doesn't pay anything towards this bill but once you supply them with the documents showing you have been charged an early termination fee and another showing you have paid it then they should add a credit to your account which can be used to pay or part pay a future bill:

Switching to Sky Broadband? - We’ll credit you up to £200*
Switching to Sky TV? - We’ll credit you up to £100*
Switching to Sky TV & Broadband? - We’ll credit you up to £300*