topic Re: Cancellation in Account & Billing

Cancellation

JET1M2 — Mon, 12 Jan 2026 17:17:26 GMT

I want to cancel sky cinema

i want to cancel Netflix premium

i want to cancel sky Wi-Fi max

my monthly outgoing for sky products has reached an impossible continuation of expense.

Re: Cancellation

JET1M2 — Mon, 12 Jan 2026 17:18:59 GMT

Stop this mistake

Re: Cancellation

Daniel0210 — Mon, 12 Jan 2026 17:21:10 GMT

@JET1M2 wrote:

I want to cancel sky cinema

To remove part of your TV package you need to contact Sky giving the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling in using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

i want to cancel Netflix premium

Same as above

i want to cancel sky Wi-Fi max

To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky should notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

Re: Cancellation

daveNOS — Mon, 12 Jan 2026 17:20:54 GMT

@JET1M2 wrote:
Stop this mistake

@JET1M2 Nobody here can stop anything on your account, you need to call Sky the required notice period to cancel any part of your subscription.

For future reference the community here is mainly a customer to customer support platform.

Re: Cancellation

MarkGoldsmith — Mon, 12 Jan 2026 18:54:53 GMT

Also worth pointing out, particularly for the TV service, if you are still inside your minimum term contract Sky can refuse the cancellation request or if they accept they will charge an early termination fee.