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Carol195 — Sun, 11 Jan 2026 18:18:17 GMT

Hi, I have been sky for many of you and my bill keeps going up and up every month and I cannot afford it. I have got two severely disabled children and a lot of health problems. I really can't afford to spill every month. I think I might change and go with a different company

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Daniel0210 — Sun, 11 Jan 2026 18:19:35 GMT

@Carol195

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Bills don't go up every month.

We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

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MightyQuinn — Sun, 11 Jan 2026 18:21:57 GMT

@Carol195 wrote:
I think I might change and go with a different company

Hi @Carol195 What is preventing you from doing that, are you still within a minimum term?

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