https://helpforum.sky.com/t5/Account-Billing/Engineer-visit/m-p/5188365#M279201 <P>I have had a problem with connection apps through sky and managed to arranged a visit from sky engineer. &nbsp;He advised that this was a common sky problem connecting to other servers and the only solution was to hardwire a connection between sky box and server but that sky would not allow him to do this. If &nbsp;I could arrange this it would be a simple matter to phone up up and make an appointment and an engineer would come out. &nbsp;I have just wasted over an 70 mins waiting on hold with no reply before eventually giving up. &nbsp;Is there any way to actually speak to a person instead of being told to switch everything off and switch it back on.&nbsp;</P> Sun, 11 Jan 2026 14:41:51 GMT Ralphy2 2026-01-11T14:41:51Z https://helpforum.sky.com/t5/Account-Billing/Engineer-visit/m-p/5188365#M279201 <P>I have had a problem with connection apps through sky and managed to arranged a visit from sky engineer. &nbsp;He advised that this was a common sky problem connecting to other servers and the only solution was to hardwire a connection between sky box and server but that sky would not allow him to do this. If &nbsp;I could arrange this it would be a simple matter to phone up up and make an appointment and an engineer would come out. &nbsp;I have just wasted over an 70 mins waiting on hold with no reply before eventually giving up. &nbsp;Is there any way to actually speak to a person instead of being told to switch everything off and switch it back on.&nbsp;</P> Sun, 11 Jan 2026 14:41:51 GMT https://helpforum.sky.com/t5/Account-Billing/Engineer-visit/m-p/5188365#M279201 Ralphy2 2026-01-11T14:41:51Z https://helpforum.sky.com/t5/Account-Billing/Engineer-visit/m-p/5188593#M279236 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4588146">@Ralphy2</a>&nbsp;wrote:<BR /> <P>&nbsp;If &nbsp;I could arrange this it would be a simple matter to phone up up and make an appointment and an engineer would come out. .&nbsp;</P> <HR /></BLOCKQUOTE> <P>I suspect that's incorrect: Sky typically doesn't install ethernet cable.&nbsp; For clarification, which apps are you trying to connect to, and on what Sky platform?</P> Sun, 11 Jan 2026 18:38:50 GMT https://helpforum.sky.com/t5/Account-Billing/Engineer-visit/m-p/5188593#M279236 TimmyBGood 2026-01-11T18:38:50Z